CCL2003 Rev.6 February 2026
1. Revision List
| Revision | Section | Date | Description |
| 6 | 1 | 01 Feb 2026 | Inclusion of revision history. |
| 6 | All | 01 Feb 2026 | Changes to font and corporate branding. |
| 6 | All | 01 Feb 2026 | Inclusion of sections 2 and 7. |
| 6 | All | 01 Feb 2026 | Inclusion of section titles and numbering. |
| 6 | 7 | 01 Feb 2026 | Inclusion of Policy Review statement. |
| 6 | Contact | 01 Feb 2026 | Changes to contact details. |
2. Introduction
2.1 CompEx Certification Limited is a private limited company and is the recognised global solution for validating the competency of staff working in all industries with potentially hazardous and explosive Our purpose is to support and promote workplace safety, by certifying personal competency.
3. Scope
3.1 The Directors and management of CompEx take all complaints seriously, and it is invaluable in helping the organisation to evaluate and continually improve.
4. Definition of a Complaint
4.1 A complaint is any expression of dissatisfaction by an individual, whether justified or An individual may make a complaint if they feel CompEx has failed to provide a service or an acceptable standard of service.
4.2 Feedback or complaints can also be made if:
- There has been a delay in providing the
- A mistake has been made in the way it has provided a
- A service was provided
5. Complaints Policy Objectives
5.1 The complaints policy aims to:
- Provide individuals with a fair and effective way to make
- Effectively communicate the process regarding how learners (Candidates), Centre employees and employers can provide feedback on complaints.
- Effectively communicate the process as to how complaints will be
- Ensure that complaints are dealt with fairly and sensitively within clear
- Ensure that complaints are monitored and reviewed and used to improve CompEx products and services.
6. Duties under this Policy
6.1 CompEx will ensure that it:
- Records, stores and manages all complaints accurately, in confidence, and in accordance with the CompEx Certification Limited Privacy Statement (CCL2000).
- Investigates the complaint fully and within the stated time
- Notifies the individual making the complaint of the results of the investigation and any right of appeal.
- Where necessary, informs the individual making the complaint of any action that will be implemented.
- Reviews regularly the number and type of complaints/feedback received, and the action taken to remedy the situation.
- Reviews the complaints policy on a regular
- Makes publicly available the complaints
6.2 If you would like to make a complaint, please email info@compex-cert.com, stating the grounds for your complaint and provide evidence.
6.3 For more information about the Complaints Process, please refer to our Complaints Procedure (CCL2503).
7. Policy Review
This Policy was reviewed and adopted by the Directors of CompEx Certification at the Board meeting held on the date shown below and is due to be reviewed annually.
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