CCL2004 Rev 4 May 2026
Introduction
2.1 CompEx endorses the right of learners and Approved Training Providers (ATP) to appeal against CompEx actions, decisions, and judgements. Procedures are in place to ensure CompEx deals with appeals thoroughly and fairly.
2.2 All ATPs must have a documented appeals procedure in place and must make this available to its learners. Appeals from learners must be addressed by the ATP appeals procedure. Appeals may only be escalated to CompEx in the event of an unsatisfactory outcome.
Scope of Appeals
3.1 The below outlines the scope of appeals that CompEx process from ATPs and learners.
3.2 Appeals from ATPs may include:
a) CompEx implementing assessment procedures incorrectly or inconsistently.
b) CompEx providing incorrect information with respect to offering / providing a qualification.
c) The outcome of a Quality Assurer report.
d) Decisions regarding reasonable adjustments or special considerations.
e) Decisions regarding malpractice or maladministration.
f) Decision regarding sanctions.
g) Decisions regarding risk status.
h) Decisions regarding complaints against the ATP.
i) Decisions concerning the withdrawal or suspension of ATP / qualification approval.
j) The outcome of a complaint.
k) CompEx providing incorrect information or implementing enquiries about results unfairly or inconsistently.
3.3 Appeals from learners may include:
a) CompEx and / or the ATP implementing assessment procedures incorrectly or inconsistently.
b) Decisions regarding reasonable adjustments or special considerations.
c) Decisions regarding malpractice.
d) The outcome of a complaint.
e) CompEx providing incorrect information or implementing enquiries about results unfairly or inconsistently.
f) ATPs providing incorrect information, impacting outcomes, or assessment decisions.
3.4 If you would like to raise an appeal against a CompEx decision, please contact info@compex-cert.com stating the reasons for the appeal.
Please view the Appeals Procedure (CCL2504) for more information.
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